Alluux and TORIPNG do not claim responsibility for packages lost by your local postal servicer. You should receive a tracking number via email as soon as your shipping label is printed. It is the customer's responsibility to be aware of tracking updates on their items. It is the customer's responsibility to contact their postal servicer for lost package investigation. In the case that your package is returned to us, we will contact you via the email provided in your order information. You may have the package reshipped by paying postage again or you may have your order refunded without shipping. Please use alluuxshop@gmail.com or the chat for all order related inquiries.
VAT and international brokerage fees are NOT included in shipping cost. They are the responsibility of the recipient to pay.
